# Senior Manager, Client Success at Hello Heart

- Company: Hello Heart
- What the company does: Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
- Company website: https://www.helloheart.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Pay: $145K to $165K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://job-boards.greenhouse.io/helloheart/jobs/8839628002
- Page: https://www.1752.vc/careers/jobs/hello-heart-senior-manager-client-success/

## About the role

The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.

## What they're looking for

- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 4+ years of enterprise customer success and/or account management experience, with a proven track record managing large, complex Fortune 500 employer clients
- Deep understanding of employer health care ecosystems and renewal cycles
- Ability to develop strategic customer strategies to support customer growth and retention & willing to ask hard questions, challenge assumptions, and surface risks
- Intellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities to drive greater client impact
- Proven track record exceeding ARR goals and client satisfaction across a book of business

Tags: Client Success