# Tier 3 Support Engineer at Hello Heart

- Company: Hello Heart
- What the company does: Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
- Company website: https://www.helloheart.com/
- Type: Startups
- Level: Mid level
- Location: Remote US
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/helloheart/jobs/8789939002
- Page: https://www.1752.vc/careers/jobs/hello-heart-tier-3-support-engineer/

## About the role

Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues, backend services, and serving as a trusted technical partner for our internal teams. This role is a strong fit for someone who is curious, technically sharp, collaborative, and motivated by meaningful work.

## What they're looking for

- Must be located in CST or EST time zone
- Expected working hours: Monday - Friday / 8 AM - 5 PM EST
- 3+ years of experience handling Tier 3 technical support requests in high growth environment
- Ability to read, understand, and troubleshoot code (Python, SQL, Scala, etc)
- Ability to troubleshoot and configure JSON/YAML files
- Proven hands-on experience working with AWS ecosystem (S3, SQS, Athena)

Tags: User Support