# User Support Specialist at Hello Heart

- Company: Hello Heart
- What the company does: Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
- Company website: https://www.helloheart.com/
- Type: Startups
- Level: Mid level
- Location: Remote US
- Work setup: Remote
- Pay: $60K to $72K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/helloheart/jobs/8908925002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hello-heart-user-support-specialist/

## About the role

Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Prior experience in customer support or technical support
- Strong written and verbal communication skills, including the ability to explain technical issues in simple terms
- Strong problem-solving skills, good judgment, and the ability to stay organized and accurate when work gets busy
- Open to feedback, willing to learn from mistakes, and comfortable sharing ideas or asking for help
- Experience using Zendesk or another customer support system
- Experience using AI tools like ChatGPT, Claude, or Gemini to solve problems or improve daily work, with an interest in learning new ways to use them

Tags: User Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hello-heart-user-support-specialist/