# Head of Client Support and Operations at Helm Health

- Company: Helm Health
- What the company does: Helm takes the confusion out of health insurance by making every service easily shoppable, upfront. Guaranteed. Backed by Flare Capital Partners.
- Company website: https://helmhealth.com
- Type: Startups
- Level: Principal and up
- Location: United States - Remote
- Work setup: Remote
- Pay: $160K to $220K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.gem.com/helm-health/am9icG9zdDoWxaHh_BxGDIk6RbXCECV0
- Page: https://www.1752.vc/careers/jobs/helm-health-head-of-client-support-and-operations/

## About the role

This role will lead client support for Helm and will manage and grow a team supporting all payer and TPA relationships. They will drive the process to ensure issues are triaged, routed, and resolved, and serve as the voice that keeps clients informed with clear status and confident timelines. The role blends client-facing enterprise support, internal issue-resolution ownership, and voice of the customer in product management—with an intentionally evolving scope.

## What they're looking for

- 6–9+ years of experience in client support, client delivery, or operations roles within healthcare technology or enterprise SaaS companies. Ideal candidates have worked in high-growth start-up environments
- Experience setting up or managing a support team. Ideal candidates have designed and built an enterprise support or consumer support function from scratch
- Strong understanding of technology tools and vendors that support great client engagement and support experiences
- Preference for direct experience in healthcare or healthtech. Ideal candidates will have worked directly with health insurance payers or third-party administrators
- Familiarity with payer systems (e.g., claims administration platforms) and healthcare data exchanges (e.g., 837 EDI) is a major plus