# Head of Product, Conversations at Help Scout

- Company: Help Scout
- What the company does: Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service platforms. Backed by Techstars.
- Company website: https://helpscout.com
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $263K to $290K base salary per year (USD)
- Posted: 2026-08-12
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/helpscout/a8437e9c-7510-4322-9eaa-c0599f039091
- Page: https://www.1752.vc/careers/jobs/help-scout-head-of-product-conversations/

## About the role

Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger.

## What they're looking for

- You've owned a core product at scale, the kind people spend their whole workday in, and you're as fluent in the commercial side of product as you are in features and user experience
- You've shipped AI-powered products and you understand how they succeed and fail
- You collaborate well across ownership lines. Copilot ships on technology the Autonomy group builds, and you know how to co-own a product surface with a peer and keep the seams invisible to customers
- You think in outcomes. Time to resolution, drafts accepted, teams that get more efficient as they use more of Help Scout
- You care about craft. You notice the details that make daily-use software feel fast, calm, and reliable, and you hold a roadmap accountable to them
- You have strong monetization instincts. You can package a product line that spans seats and outcomes, and explain the tradeoffs

Tags: Experience