# Technical Customer Support Engineer, North America at Hercules

- Company: Hercules
- What the company does: Build custom software for your business without hiring a developer. Create internal tools, customer apps, and websites by chatting with AI. Backed by Andreessen Horowitz.
- Company website: https://hercules.app
- Type: Startups
- Level: Mid level
- Location: Remote - North America
- Work setup: Remote
- Pay: $75K to $150K base salary per year (USD)
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/hercules/60692811-0d51-4049-b540-f886a3dcc203?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hercules-technical-customer-support-engineer-north-america/

## About the role

We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps. Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- We’re hiring a Technical Support Engineer to help our top customers successful build and scale their apps
- Strong TypeScript and react background
- Modern web app fundamentals (HTTP, APIs, auth, databases)
- Proven ability to debug production issues (logs, traces, repros, minimal test cases)
- Strong systems/architecture thinking (scalability, reliability, performance, security basics)
- Excellent written communication (clear, simple, concise, audience specific)

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hercules-technical-customer-support-engineer-north-america/