# Enterprise Customer Success Manager at Highnote

- Company: Highnote
- What the company does: Backed by Costanoa Ventures.
- Company website: https://highnoteplatform.com
- Type: Startups
- Level: Senior
- Location: San Francisco, California
- Work setup: On-site
- Pay: $150K to $200K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/highnote/jobs/7989204003
- Page: https://www.1752.vc/careers/jobs/highnote-enterprise-customer-success-manager/

## About the role

As an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse — so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership.

## What they're looking for

- 8+ years — in customer-facing roles (customer success, account management, or relationship management), 2+ years in payments, financial services, or fintech
- Owned a revenue number — quota, NRR, or renewals, forecast and delivered over time
- Analytical rigor — comfort with revenue modeling and usage data, and the ability to turn it into insight and narrative
- Cross-functional influence — a track record of building support across Product, Engineering, Legal, and Compliance without formal authority
- End-to-end ownership — run programs independently start to finish, holding momentum across internal and external teams
- Communication — strong written, verbal, and executive presentation skills

Tags: Operations