# IT Support Specialist II at Hims & Hers Health

- Company: Hims & Hers Health
- Company website: https://www.hims.com
- Type: Startups
- Level: Mid level
- Location: Menlo Park, California
- Work setup: Remote
- Pay: $100K to $120K base salary per year (USD)
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://jobs.ashbyhq.com/hims-and-hers/b504277c-f70f-4ebd-b019-0406676ecb3f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hims-and-amp-hers-health-it-support-specialist-ii/

## About the role

We are seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role serves as the primary escalation point for Tier 1 support, resolving the more complex technical issues that Tier 1 can't resolve, while also offering day-to-day guidance and mentorship to the broader support team. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven experience in an IT support or helpdesk role (3-5 years preferred)
- Experience resolving complex technical issues beyond the scope of Tier 1 support
- Familiarity with Microsoft, Apple, Atlassian, and Google products in an enterprise environment
- Working knowledge of conferencing, collaboration, and communication software, including Zoom, Google Apps, Slack, Dropbox, and other cloud-based applications
- Knowledge of proper endpoint security management and protection practices on devices
- Experience with MDM management solutions (JAMF or Intune) and policy creation using tools like Automox is highly preferred

Tags: ENGINEERING

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hims-and-amp-hers-health-it-support-specialist-ii/