# Support Knowledge Manager at Hinge Health

- Company: Hinge Health
- What the company does: The #1 clinic for joint & muscle pain. Join today and take control of your pain with access to our personalized virtual physical therapy program. Backed by Bessemer and Insight.
- Company website: https://www.hingehealth.com/
- Type: Startups
- Level: Senior
- Location: San Francisco-HQ
- Work setup: Remote
- Pay: $112K to $168K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/hinge-health/a90c14c8-9193-41d5-850d-47de90bb7ca6
- Page: https://www.1752.vc/careers/jobs/hinge-health-support-knowledge-manager/

## About the role

Join the team transforming how we support Hinge Health members by building the knowledge engine that powers both human specialists and AI.

## What they're looking for

- You are an information architect who enjoys designing clear structures, ownership models, and content lifecycles
- You are a strong writer and editor who can turn complex information into clear, practical guidance
- You are an operator who can lead at all levels, make progress in ambiguity, and build workflows and processes that others can adopt
- You are a collaborative partner who can influence across teams and build trust without relying on formal authority
- You are curious, pragmatic, and motivated by improving the experience for members and the teams who support them
- 3+ years of experience owning or managing knowledge, content, documentation, ideally for a support operations, customer service, or similar customer-facing department. Comfortable using content health and support data to prioritize work and measure success

Tags: Operations