# Vice President, Customer Success (Payors) at Hippocratic AI

- Company: Hippocratic AI
- What the company does: Hippocratic AI builds the safest generative AI healthcare agent for health systems, payors, and pharma. Over 180 million clinical interactions across 1,000+ use cases with 60+ partners worldwide. Backed by General Catalyst, Kleiner Perkins and a16z.
- Company website: https://www.hippocraticai.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Seattle, WA
- Work setup: On-site
- Posted: 2026-08-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/hippocratic%20ai/d83d548f-4b0d-4989-9433-161aef869845
- Page: https://www.1752.vc/careers/jobs/hippocratic-ai-vice-president-customer-success-payors/

## About the role

Build and lead a world-class payer CS team by partnering with Talent Acquisition to recruit, onboard, mentor, and develop customer success executives, CS leaders, technical specialists, and implementation experts—creating systems and processes that enable rapid scaling with excellence

## What they're looking for

- Bachelor's degree from an accredited university
- 10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry, with 7+ years in customer-facing leadership positions
- Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations, with demonstrated ability to hit KPIs and drive revenue growth
- Deep understanding of the payer/health plan industry including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state Department of Insurance)
- Demonstrated experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership—translating between clinical, operational, and executive perspectives
- Exceptional interpersonal and communication skills with proven ability to influence and inspire cross-functional teams, customers, and senior executives

Tags: Sales & Marketing