# Customer Success Manager at HitPay

- Company: HitPay (YC S21)
- What the company does: Full-stack payments infrastructure for growing APAC businesses. Backed by Y Combinator.
- Company website: https://www.hitpayapp.com
- Type: Startups
- Level: Senior
- Location: MY / PH / AU / Remote (MY; PH; AU)
- Work setup: Remote
- Posted: 2026-08-23
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/hitpay/jobs/hLj3izK-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/hitpay-customer-success-manager/

## About the role

This is a new role, and the first of its kind here. You will own the relationship The remit is regional. Your book spans every market we operate in, not one country,

## What they're looking for

- · Direct exposure to payments operations — settlement timing, chargebacks, interchange, merchant underwriting
- · Experience standing up a retention or success function from nothing
- · Familiarity with the platforms our partners sell on, such as Shopify or WooCommerce
- HOW WE WILL KNOW IT WORKED
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- Measures we would expect to agree together in the first quarter, rather than fixed

Tags: Operations