# SMB Customer Success Manager at Hiya

- Company: Hiya
- What the company does: Backed by Balderton Capital.
- Company website: https://hiya.com
- Type: Startups
- Level: Senior
- Location: Seattle, US
- Work setup: Remote
- Pay: $60K to $84K base salary per year (USD)
- Posted: 2026-08-24
- Apply by: 2026-10-14
- Apply: https://jobs.ashbyhq.com/hiya/8f7b5370-b97a-4e38-a732-49e52687e64a
- Page: https://www.1752.vc/careers/jobs/hiya-smb-customer-success-manager/

## About the role

Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and self-service customers. The ideal candidate has a foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.

## What they're looking for

- 1–3 years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment
- Exposure to a high-volume or scaled portfolio, and a track record of driving retention outcomes
- Strong customer judgment — able to balance personalized engagement with scalable program execution
- Comfort using data to prioritize outreach, diagnose account health, spot usage trends, and uncover expansion signals
- Demonstrated ability to build relationships with stakeholders and influence business outcomes
- Strong communication, presentation, and problem-solving skills

Tags: Sales - Customer Success