# Solutions Engineer II at Hologram

- Company: Hologram
- What the company does: Connect, manage, and scale your devices effortlessly with Hologram—the most reliable and flexible global IoT solution for seamless, always-on connectivity. Backed by South Park Commons.
- Company website: https://hologram.io
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: On-site
- Pay: $135K to $150K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/hologram/jobs/7983569003
- Page: https://www.1752.vc/careers/jobs/hologram-solutions-engineer-ii/

## About the role

The Solutions Engineering team owns the customer relationship after the sale, from first deployment through every connectivity issue that follows. This role covers onboarding, troubleshooting across SIM, device, and network issues, hands-on L2 escalation work, and building the automation and internal tooling the team runs on. It's the first technical relationship a new customer has with Hologram, and the one that keeps their deployment live.

## What they're looking for

- 5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer, or Technical Consultant), including ownership of customer onboarding through to production
- Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
- Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
- A track record of building automations or integrations against real operational workflows, not just using them
- Experience applying AI tooling to real support, onboarding, or operational workflows
- Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences

Tags: Customer Solutions Engineering