# Senior Director, Customer Success at Housecall Pro

- Company: Housecall Pro
- What the company does: Housecall Pro is a top-rated software solution for home service businesses. Over 200,000 field service professionals trust Housecall Pro. Join them today. Backed by General Catalyst.
- Company website: https://www.housecallpro.com/
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: On-site
- Pay: $135K to $165K base salary per year (USD)
- Posted: 2025-11-14
- Apply by: 2026-10-08
- Apply: https://www.housecallpro.com/careers/open-positions/?gh_jid=5708973004
- Page: https://www.1752.vc/careers/jobs/housecall-pro-senior-director-customer-success/

## About the role

As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience.

## What they're looking for

- Bachelor's degree in a relevant field
- 10+ years of experience in customer success or related area
- 5+ years leading teams of 50+ including developing and leading first and second line leaders
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Proven track record of driving customer satisfaction and retention

Tags: Customer Success