# Associate Director, IT Service Desk at human

- Company: human
- What the company does: human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
- Company website: https://myhumanapp.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: 10 Locations
- Work setup: On-site
- Pay: $118K to $162K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Louisville-KY/Associate-Director--IT-Service-Desk_R-430774?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/human-associate-director-it-service-desk/

## About the role

The Associate Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Associate Director, Problem, Incident and Event Management requires a solid understanding of how organization capabilities interrelate across department(s). Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor's degree or equivalent combination of education and experience
- 8+ years of experience in IT operations, Digital Workplace, End User Support, Service Management, or related technology disciplines
- 5+ years of leadership experience managing operational teams, managers, vendors, or outsourced service providers
- Experience leading enterprise Service Desk, End User Support, Digital Workplace, or support operations organizations
- Experience managing large-scale vendor relationships and service delivery contracts
- Experience leading organizational transformation, service modernization, or operational improvement initiatives


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/human-associate-director-it-service-desk/