# Channel Development, Lead Retention at human

- Company: human
- What the company does: human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
- Company website: https://myhumanapp.com
- Type: Startups (AI role)
- Level: Senior
- Location: Remote Nationwide
- Work setup: Remote
- Pay: $115K to $158K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Nationwide/Lead--Retention--Channel-Development_R-426719?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/human-channel-development-lead-retention/

## About the role

The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles
- Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance
- Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams
- Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies
- Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs
- Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/human-channel-development-lead-retention/