# Consumer Experience Lead at human

- Company: human
- What the company does: human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
- Company website: https://myhumanapp.com
- Type: Startups (AI role)
- Level: Senior
- Location: Remote Kentucky
- Work setup: Remote
- Pay: $104K to $143K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Kentucky/Consumer-Experience-Lead_R-429981
- Page: https://www.1752.vc/careers/jobs/human-consumer-experience-lead/

## About the role

The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on the remediation of identified issues from the Resolution team root cause hub to resolve member abrasion points on a diverse scope. You will report to the Director, Strategy Advancement.

## What they're looking for

- Bachelor's degree
- 3 or more years of experience in Healthcare operations
- 3 or more years of project management experience
- 3 or more years of project leadership experience
- Demonstrated analytical with experience identifying root cause and implementing sustainable solutions
- Live in EST or CST time zone