# Grievances & Appeals Representative at human

- Company: human
- What the company does: human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
- Company website: https://myhumanapp.com
- Type: Startups (AI role)
- Level: Mid level
- Location: 37 Locations
- Work setup: On-site
- Pay: $40K to $52K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Kentucky/Grievances---Appeals-Representative_R-429871
- Page: https://www.1752.vc/careers/jobs/human-grievances-and-appeals-representative/

## About the role

Become a valued member of Humana's Internal Review Team as a Grievances & Appeals Representative 2, where you will play a critical role in addressing client concerns and denials. You will perform thorough reviews of clinical documentation to assess whether grievances, appeals, or additional requests are justified. Then, you will provide final determinations utilizing your expertise and collaboration with clinical and other Humana teams.

## What they're looking for

- Minimum of 1 year of customer service experience
- Minimum of 1 year of data entry experience
- Experience in a production-driven environment
- Must have strong experience using multiple Microsoft systems simultaneously (Teams, SharePoint, Excel, etc.)
- Ability to manage large volume on inventory daily