# Customer Success Support Associate I at Human Interest

- Company: Human Interest
- What the company does: We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
- Company website: https://humaninterest.com/
- Type: Startups
- Level: Associate
- Location: Lindon, Utah
- Work setup: On-site
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://job-boards.greenhouse.io/humaninterest/jobs/8186798
- Page: https://www.1752.vc/careers/jobs/human-interest-customer-success-support-associate-i/

## About the role

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

## What they're looking for

- 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
- Passion for serving customers
- Strong organizational skills, you are able to juggle multiple tasks with varying deadlines and stakeholders
- Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email
- You remain composed in high-stress situations and convey empathy for our customers
- Meticulous attention to detail - rarely making typos and noticing discrepancies

Tags: Customer Success and Operations