# Director, Customer Success at Human Interest

- Company: Human Interest
- What the company does: We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
- Company website: https://humaninterest.com/
- Type: Startups
- Level: Principal and up
- Location: Lindon, UT
- Work setup: On-site
- Pay: $143K to $165K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/humaninterest/jobs/8205660
- Page: https://www.1752.vc/careers/jobs/human-interest-director-customer-success/

## About the role

The Director of Customer Support role is strategic in nature, focusing on operational excellence and exceptional customer experience delivery. Key responsibilities include developing and implementing strategic support frameworks, optimizing call center operations, and fostering cross-functional collaboration. The role emphasizes a data-driven approach to support management, using insights to improve resolution rates, reduce handle times, and enhance customer satisfaction.

## What they're looking for

- 7+ years of experience leading customer-facing teams, with at least 5 years in call center or customer support leadership
- Proven track record of driving operational efficiency and customer satisfaction in a high-volume support environment
- Experience building and scaling high-performing teams through periods of rapid growth
- Strong ability to develop strategic support plans and processes that drive measurable results
- Experience implementing systems and tools to track customer satisfaction, support metrics, and team performance
- Exceptional communication and leadership skills with both customers and internal stakeholders

Tags: Customer Success and Operations