# Manager, Operations at Human Interest

- Company: Human Interest
- What the company does: We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
- Company website: https://humaninterest.com/
- Type: Startups
- Level: Senior
- Location: United States, Remote
- Work setup: Remote
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/humaninterest/jobs/8231607
- Page: https://www.1752.vc/careers/jobs/human-interest-manager-operations/

## About the role

As an Operations Manager within Customer Success & Operations, you will lead a team responsible for the accurate and timely execution of financial transactions and money movements on behalf of our clients and their participants. Operations at Human Interest serves as a critical connection point between our Customer Success Team—which partners with both the employers who offer 401(k) plans and the employees who participate in them—and our Product and Engineering teams.

## What they're looking for

- Strong understanding of the transaction lifecycle within a 401(k) or comparable financial product—including the types of transactions, regulatory requirements, and downstream impacts of errors
- Demonstrated ability to design, implement, and manage rigorous quality control processes and tight SLAs, balancing speed with accuracy in a high-stakes environment
- A track record of leading operational improvement projects end to end: scoping problems, building solutions, documenting processes in durable SOPs, and scaling what works
- Proven instinct for catching errors, spotting potential risks, and building controls that prevent financial losses before they occur
- Ability to act as a cross-functional translator—synthesizing customer experience insights for Product and Engineering audiences and operationalizing technical changes for frontline teams
- Experience building, coaching, and developing high-performing teams—including setting KPIs, delivering feedback, managing performance, and cultivating a customer-first mindset

Tags: Customer Success and Operations