# Senior Manager, Customer Operations at Human Interest

- Company: Human Interest
- What the company does: We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
- Company website: https://humaninterest.com/
- Type: Startups
- Level: Senior
- Location: United States, Remote
- Work setup: Remote
- Pay: $125K to $150K base salary per year (USD)
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://job-boards.greenhouse.io/humaninterest/jobs/8275207?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/human-interest-senior-manager-customer-operations/

## About the role

As a Senior Manager of Operations within Customer Success & Operations, you will lead a multi-team organization of Operations Managers responsible for the accurate, compliant, and timely execution of multiple money movement flows on behalf of our clients and their participants. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience: 4+ years of operational management experience in financial services, fintech, retirement services (401k), or banking, with 2+ years specifically managing other People Managers/Leaders
- Domain Expertise: Deep understanding of money movement processes, transaction lifecycles, and risk controls within a regulated environment
- Leadership Development: Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams
- Data-Driven Decision Making: Demonstrated ability to leverage complex data reports, staffing models, and SLA metrics to drive strategy and prioritize trade-offs
- Cross-Functional Influence: Exceptional ability to partner with cross-functional leadership (Product, Engineering, Legal, CS) to align on shared goals and advocate for operational priorities
- Change & Process Management: Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change

Tags: Customer Success and Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/human-interest-senior-manager-customer-operations/