# Customer Success Manager - SMB at Humanly

- Company: Humanly
- What the company does: Backed by Y Combinator.
- Company website: https://humanly.io
- Type: Startups
- Level: Senior
- Location: Seattle-Bellevue
- Work setup: Remote
- Posted: 2026-07-27
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/humanly/5cea2f94-030f-4da0-99aa-da47bb934ab0
- Page: https://www.1752.vc/careers/jobs/humanly-customer-success-manager-smb/

## About the role

We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers—building relationships, helping them adopt the product, and making sure they see measurable outcomes.

## What they're looking for

- Experience in a role where you supported customers or stakeholders and drove outcomes—Customer Success, Recruiting/Talent Acquisition, Staffing, Sales/Account Management, Implementation, Support, HR/People Ops, or a similar customer-facing function
- You can manage multiple priorities and customer conversations, communicate clearly with a range of stakeholders, and keep customers moving forward with clear next steps (we’ll help you build deeper CS strategy over time)
- You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders

Tags: Customer Success