# Forward Deployed Infrastructure Engineer - APAC at Hyperbolic

- Company: Hyperbolic
- What the company does: Hyperbolic is the open-access AI cloud made for AI developers, providing fast, affordable access to compute, inference, and AI services. Backed by Polychain Capital.
- Company website: https://hyperbolic.xyz
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/hyperbolic/d0d57bcf-8b09-415a-aacd-51b5f50b26de?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hyperbolic-forward-deployed-infrastructure-engineer-apac/

## About the role

Our reserved customers run large multinode GPU clusters, and when those clusters misbehave the problem is rarely simple. You are the engineer embedded with those customers: you stand their cluster up, you hand it over, and you stay with it. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Cluster stand-up and handoff. Build, validate, and benchmark new customer clusters, then hand them over with documentation the customer's own engineers can work from
- Deep escalations. Multinode and NCCL performance debugging, GPU and hardware faults (XID and ECC errors, lspci, dmesg), driver and fabric issues, container and scheduler problems
- Provider escalation and coordination. Maintenance windows, RMAs, hung nodes, and disputed fault attribution. You bring the evidence that makes the provider act, and you keep the customer informed while it happens
- Embedded ownership of named accounts. You are the engineer your customers know by name. You learn their workload, not just their infrastructure, and you tell them what to change before they hit the wall
- Proactive monitoring. Own the monitoring and alerting we put in front of customer clusters (Grafana, Prometheus) so we find faults before the customer reports them
- Tooling and pushing work down. Automate the repeat work and turn your own escalations into runbooks the L1 tier can run. Anything you fix three times should stop reaching you

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hyperbolic-forward-deployed-infrastructure-engineer-apac/