# Field Service Engineer - Texas at Hyperfine Research

- Company: Hyperfine Research
- What the company does: The Hyperfine, Inc. Swoop® Portable MR Imaging® system brings brain imaging to the patient at the point of care. Backed by GV.
- Company website: https://www.hyperfinemri.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $88K to $120K base salary per year (USD)
- Posted: 2026-11-02
- Apply by: 2026-12-17
- Apply: https://job-boards.greenhouse.io/hyperfine53/jobs/6240823004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/hyperfine-research-field-service-engineer-texas/

## About the role

The Field Service Engineer is a critical, customer-facing role that is responsible for the deployment, maintenance, and technical support of our medical imaging systems. This is a hybrid role that will support our global installation base both remotely and on-site as needed. You will serve as the primary point of contact for customers, distributors, and internal teams, driving quick resolutions to all issues while maintaining a high level of customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Provide remote and on-site technical support for installation, deployment, maintenance, troubleshooting, and repair of medical device systems
- Serve as the main point of contact for customers, ensuring timely responses and resolutions within defined SLAs while maintaining high customer satisfaction
- Monitor incoming support requests across multiple channels and document all actions, communications, and resolutions accurately in our Salesforce CRM
- Maintain all tools and spare parts (FRUs) in good working condition. Accurately document proper use and ensure calibration frequency/requirements
- Diagnose and resolve hardware, software, network, and configuration issues, support end-to-end system usability
- Develop a deep understanding of product functionality including UI, hardware, software, cloud systems, MRI basics, and authentication tools

Tags: Customer Service

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/hyperfine-research-field-service-engineer-texas/