# Platform Support - Analyst at iCapital

- Company: iCapital
- What the company does: Helping Financial Advisors and Wealth Managers incorporate alternative strategies at scale. Helping Asset Managers open new lanes of distribution.
- Company website: https://icapital.com
- Type: Startups
- Level: Analyst
- Location: New York, New York, United States
- Work setup: On-site
- Pay: $70K to $75K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8813861002
- Page: https://www.1752.vc/careers/jobs/icapital-platform-support-analyst/

## About the role

iCapital is looking to hire an Analyst to join its Platform Support team, with a primary focus on delivering exceptional client service for Structured Investments and Annuities. The team supports a rapidly growing client base of financial advisors and individual investors as part of the company's mission to create a best-in-class client experience.

## What they're looking for

- Respond in a timely, professional, and client-focused manner to inbound service requests related to Structured Investments and Annuities, with the opportunity to learn about other investment offerings
- Serve as a primary point of contact for financial advisors and internal partners, providing clear guidance on product-related, account-related, and transaction-related questions
- Assess client inquiries, resolve requests within the team's scope, and coordinate escalations to the appropriate product, operations, legal, compliance, or technology partners when needed
- Provide accurate and consistent updates throughout the life cycle of each request, setting clear expectations and ensuring appropriate follow-through through resolution
- Research client questions using available account, offering, transaction, and program information, and communicate findings in a clear and easy-to-understand manner
- Partner with Client Sales, Relationship Management, Operations, and Product teams to support client needs and deliver a coordinated service experience

Tags: Investor Relations