# Tier 1 Production Support Analyst - Analyst at iCapital

- Company: iCapital
- What the company does: Helping Financial Advisors and Wealth Managers incorporate alternative strategies at scale. Helping Asset Managers open new lanes of distribution.
- Company website: https://icapital.com
- Type: Startups
- Level: Analyst
- Location: Colorado Springs, Colorado, United States
- Work setup: On-site
- Pay: $60K to $75K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8842359002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/icapital-tier-1-production-support-analyst-analyst/

## About the role

iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1-3 years’ experience in technology industry
- Experience providing direct end user support for software (either custom built software or SAAS model platform)
- Experience with online ticketing system and support, experience with Jira is a plus
- Experience creating user documentation, experience with Jira Confluence and SharePoint is a plus
- Experience in insurance industry is a plus

Tags: Annuities Platform

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/icapital-tier-1-production-support-analyst-analyst/