# IT Support Analyst at ID.me

- Company: ID.me
- Company website: https://www.id.me
- Type: Startups
- Level: Analyst
- Location: Mountain View, California, United States
- Work setup: On-site
- Posted: 2026-06-18
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/idme/jobs/7776764003
- Page: https://www.1752.vc/careers/jobs/id-me-it-support-analyst/

## About the role

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

## What they're looking for

- 2+ years of experience in desktop or IT support roles within an enterprise environment
- 1+ years of demonstrated experience troubleshooting Apple hardware and software
- 1+ years proven track record of using ticket-based support systems
- Ability to support end-users in adopting new technologies, including explaining AI-driven features in a clear, non-technical manner
- Understanding of data privacy, security, and responsible use considerations related to AI-enabled tools
- Ability to regularly lift and handle IT equipment up to 25 pounds, and occasionally up to 50 pounds

Tags: IT