# Customer Success Manager II at Illuminate Education

- Company: Illuminate Education
- What the company does: Let’s transform education together. Get answers to your questions to increase student and educator success. Backed by Insight.
- Company website: https://www.illuminateed.com/
- Type: Startups
- Level: Senior
- Location: Remote - GA
- Work setup: Remote
- Pay: $56K to $77K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/renaissancelearning-nam/jobs/5399460008
- Page: https://www.1752.vc/careers/jobs/illuminate-education-customer-success-manager-ii/

## About the role

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes.

## What they're looking for

- Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
- Ensure that customers are continuously delighted throughout their journey with Renaissance
- Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context, Escalates risk appropriately with some oversight
- Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
- Facilitate or manage support/ product/ experience related customer challenges
- Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals

Tags: CSM