# Customer Success Manager III at Illuminate Education

- Company: Illuminate Education
- What the company does: Let’s transform education together. Get answers to your questions to increase student and educator success. Backed by Insight.
- Company website: https://www.illuminateed.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $62K to $75K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/renaissancelearning-nam/jobs/5428871008
- Page: https://www.1752.vc/careers/jobs/illuminate-education-customer-success-manager-iii/

## About the role

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes.

## What they're looking for

- Manage assigned portfolio customers with significant independence, Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
- Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance
- Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts
- Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks
- Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities
- Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges

Tags: CSM