# Sr. Product Escalation Manager at Illumio

- Company: Illumio
- What the company does: Backed by Accel, General Catalyst and a16z.
- Company website: http://www.illumio.com
- Type: Startups
- Level: Senior
- Location: HQ - Sunnyvale (Office)
- Work setup: On-site
- Pay: $157K to $180K base salary per year (USD)
- Posted: 2026-07-28
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/illumio/73ad628a-a798-4223-ba0e-494f049d2381
- Page: https://www.1752.vc/careers/jobs/illumio-sr-product-escalation-manager/

## About the role

We are looking for a highly skilled and customer-focused Senior Escalation Manager to own the end-to-end management of customer-facing escalations that require engagement from Product, Engineering, Cloud Operations, SRE, Security, and Executive Leadership.

## What they're looking for

- Technical Support
- Escalation Management
- Technical Account Management
- Incident Management
- Customer Success Engineering
- Technical Program Management

Tags: Product Management