# Customer Solutions Specialist at impact.com

- Company: impact.com
- What the company does: impact.com offers a unified platform for managing affiliates, influencers, and referrals, streamlining partnerships for brands & publishers.
- Company website: https://impact.com
- Type: Startups
- Level: Mid level
- Location: Columbus, OH
- Work setup: On-site
- Pay: $65K to $75K base salary per year (USD)
- Posted: 2025-12-03
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/impact/jobs/7676369002
- Page: https://www.1752.vc/careers/jobs/impact-com-customer-solutions-specialist/

## About the role

impact.com ’s global support organization is extending its team in our Columbus office. This role is one of six new positions, all starting at the same time. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem via live chat and tickets. We are responsible for making interactions with impact.com a delight across all surfaces.

## What they're looking for

- 2+ Years of Experience: Direct, hands-on experience in Technical Customer Support (preferably within a B2B SaaS environment) or Front-End Web Development
- Established Technical Grounding: Comfort and direct experience working with modern web concepts and tools:
- Reading and diagnosing HTML, CSS, and basic JavaScript
- Working knowledge of APIs (making requests, understanding status codes, reading JSON payloads)
- Exposure to database queries ( SQL ) and data transfers ( FTP/SFTP )
- Proven Analytical & Troubleshooting Ability: A track record of dissecting complex system issues systematically, rather than relying solely on pre-written scripts or looking to escalate immediately

Tags: Customer Experience