# Lead Technical Services Engineer at impact.com

- Company: impact.com
- What the company does: impact.com offers a unified platform for managing affiliates, influencers, and referrals, streamlining partnerships for brands & publishers.
- Company website: https://impact.com
- Type: Startups
- Level: Senior
- Location: Columbus, OH
- Work setup: On-site
- Pay: $95K to $120K base salary per year (USD)
- Posted: 2026-03-13
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/impact/jobs/8462546002
- Page: https://www.1752.vc/careers/jobs/impact-com-lead-technical-services-engineer/

## About the role

As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering. You will not only master impact.com’s technology but also guide your peers through their most complex challenges. In addition to leading complex integrations for enterprise clients, you will serve as the primary escalation point for the team, architecting advanced solutions and ensuring that critical issues are resolved with expertise.

## What they're looking for

- Bachelor’s degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience
- Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services
- Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team
- Expert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
- Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries
- Exceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions

Tags: Customer Experience