# Director, Strategic Customer Relations at Imprint

- Company: Imprint
- What the company does: Meet the powerful, purpose-built co-branded products that seamlessly adapt to your brand. Backed by Khosla and Kleiner Perkins.
- Company website: https://imprint.co/
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $200K to $230K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/imprint/99f7c9bd-9932-4d42-9087-02f9180a1869
- Page: https://www.1752.vc/careers/jobs/imprint-director-strategic-customer-relations/

## About the role

Own strategy, operations, and outcomes across escalations (organic, executive, and partner), back office functions, credit reporting, and social media support Build the operating infrastructure for the escalations function: processes, metrics, tooling, and backlog management — from the ground up

## What they're looking for

- Required
- Demonstrated experience building and scaling customer escalations, back office, or customer relations functions from an early, unstructured state — not just running a mature operation
- Strong analytical mindset with a track record of implementing metrics, operational structure, and process discipline in ambiguous environments
- Experience managing outsourced or BPO teams as a core part of the delivery model
- Practical experience leveraging AI in operations — e.g., agent assist tools, Slack bots, or automated resolution workflows
- Proficiency with ticketing systems and experience integrating them with data and analytics platforms for unified reporting

Tags: Customer Operations