# Sr. Manager of CX Enablement at Imprint

- Company: Imprint
- What the company does: Meet the powerful, purpose-built co-branded products that seamlessly adapt to your brand. Backed by Khosla and Kleiner Perkins.
- Company website: https://imprint.co/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $150K to $180K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://jobs.ashbyhq.com/imprint/936fe2a1-bcce-4ab9-a51a-42c11c203406?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/imprint-sr-manager-of-cx-enablement/

## About the role

Own the design, implementation, and continuous improvement of quality management frameworks that drive consistent agent performance across omnichannel support Lead knowledge base strategy and operations in Zendesk, including content audits, ownership models, refresh cadence, and optimization for both human agents and AI consumption Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years in customer experience, with 4+ years in quality management, training, enablement, or knowledge management roles
- Experience owning CX quality, training, and enablement at scale (100+ agents, in-house or outsourced), ideally omnichannel
- Hands-on experience implementing AI-powered deflection projects using tools like Sierra, Ada, Decagon, Forethought, or comparable LLM-based platforms
- Strong technical fluency with CX platforms such as Salesforce, Zendesk Guide and Support, or comparable knowledge base and support systems (not homegrown tools)
- Experience with QM platforms such as Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, or similar quality automation tools

Tags: Commercial Operations Risk

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/imprint-sr-manager-of-cx-enablement/