# Enterprise Customer Success Manager at incident.io

- Company: incident.io
- What the company does: Backed by Index and Insight.
- Company website: http://incident.io/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/incident/3273dd8c-b333-4cf1-859a-431fba8e7f17
- Page: https://www.1752.vc/careers/jobs/incident-io-enterprise-customer-success-manager/

## About the role

As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal. Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value.

## What they're looking for

- You've carried a book of enterprise accounts, the kind where you know the org chart, the politics and the three teams who haven't adopted yet, not just the person who signed
- You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them
- You've got commercial instincts. You spot the account that's about to double, you know what a risk signal looks like early, and you know when to pull your AE in
- You've run onboarding for organisations where adoption had to be won team by team, and you've got the scar tissue to prove it
- Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it
- You actually like being in a room with customers, and you'll get on a plane for the right one

Tags: Customer Success