# Customer Success Manager at Incidentiq

- Company: Incidentiq
- What the company does: Backed by ICONIQ.
- Company website: https://www.incidentiq.com/
- Type: Startups
- Level: Senior
- Location: Incident IQ HQ (Atlanta) OR Remote
- Work setup: Remote
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/incidentiq/jobs/8005776003
- Page: https://www.1752.vc/careers/jobs/incidentiq-customer-success-manager/

## About the role

As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services. Your goal will be to foster strong, long-lasting relationships, drive product adoption, and advocate for the needs of our customers within our organization.

## What they're looking for

- Bachelor's degree in Education, Business, or a related field
- 3-5 years of experience in customer success, account management, or a similar role, preferably in the SAAS/K12 industry
- Ability to build and maintain strong, trust-based customer relationships
- Outstanding time management and organization skills
- Collaboration with various teams daily such as Support, Implementation, Sales, Product, Engineering
- Exceptional communication and interpersonal skills

Tags: Customer Success