# Director, Staffing Transformation & Operations at Included Health

- Company: Included Health
- What the company does: Experience healthcare without the headaches. Included Health can help you get care for colds, bills, anxiety, and everything in between with personalized virtual care, benefits navigation, and member advocacy. Backed by Greylock.
- Company website: https://includedhealth.com/
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $186K to $230K base salary per year (USD)
- Posted: 2026-07-22
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/includedhealth/f2ff4c30-ab1a-49b4-8c2e-7abad6d5c7eb
- Page: https://www.1752.vc/careers/jobs/included-health-director-staffing-transformation-and-operations/

## About the role

Own the multi‑year Member Care staffing strategy across channels, roles and staffing type, ensuring alignment with company growth plans, product roadmap, and client commitments. Translate demand forecasts into clear capacity, staffing, skilling, and scheduling requirements across internal and outsourced teams.

## What they're looking for

- Stamina, strength, mobility, manual dexterity, vision, hearing, environmental factors
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Problem-solving, decision-making, attention to detail, critical thinking, communication skills, stress tolerance

Tags: Member Care