# Member Care Advocate (MCA) - November Cohort at Included Health

- Company: Included Health
- What the company does: Experience healthcare without the headaches. Included Health can help you get care for colds, bills, anxiety, and everything in between with personalized virtual care, benefits navigation, and member advocacy. Backed by Greylock.
- Company website: https://includedhealth.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.lever.co/includedhealth/266b65af-8eca-4283-ba3b-8220f45a72cf
- Page: https://www.1752.vc/careers/jobs/included-health-member-care-advocate-mca-november-cohort/

## About the role

Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively.

## What they're looking for

- Bachelor's degree with a minimum of 2 years of customer service or healthcare experience, OR 5 years of relevant experience in healthcare or benefits navigation
- Comfortable handling a high volume of inbound calls throughout the day using VoIP phone systems (e.g., CXOne)
- Strong familiarity with Google Workspace, Apple products, and customer relationship management (CRM) software, with the ability to learn proprietary tools quickly
- Exceptional customer service skills, with the ability to act as a member advocate, de-escalate challenging situations, and maintain a professional, friendly demeanor
- Strong verbal communication skills for phone interactions, including the ability to explain benefits, processes, and next steps clearly and confidently
- Strong written communication skills in English for accurate, clear documentation of member interactions

Tags: Member Care