# Virtual Care Advocacy, Tier 1 (January Cohort) at Included Health

- Company: Included Health
- What the company does: Experience healthcare without the headaches. Included Health can help you get care for colds, bills, anxiety, and everything in between with personalized virtual care, benefits navigation, and member advocacy. Backed by Greylock.
- Company website: https://includedhealth.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-10-02
- Apply by: 2026-11-23
- Apply: https://jobs.lever.co/includedhealth/cb2f7fbe-ae60-44c1-ba44-1f1e117532ac?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/included-health-virtual-care-advocacy-tier-1-january-cohort/

## About the role

Serve as a first-contact support advocate for members across Virtual Care and Core interactions. Handle inbound calls, messaging, and standard support needs with accuracy, empathy, and urgency. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in customer service, member support, advocacy, healthcare operations, or contact center environments, including handling customer or member inquiries via voice and/or chat
- Strong verbal and written communication skills, including accurate spelling and grammar
- Strong de-escalation, listening, and problem-solving skills
- Ability to manage multiple workflows and systems while maintaining accuracy
- Strong attention to detail in documentation and follow-through
- Ability to follow defined workflows while applying sound judgment

Tags: Member Care

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/included-health-virtual-care-advocacy-tier-1-january-cohort/