# Customer Experience Specialist Customer Support · United Kingdom – Remote · Hybrid at InDebted

- Company: InDebted
- What the company does: InDebted is changing the world of consumer debt recovery for good by creating a better way for businesses to support their customers to get back on track. Backed by AirTree Ventures.
- Company website: https://indebted.co
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-11-09
- Apply by: 2026-12-24
- Apply: https://www.indebted.co/careers/customer-experience-specialist-pugj/?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/indebted-customer-experience-specialist-customer-support-united-kingdom-remote-h/

## About the role

The Customer Experience Specialist (France & UK) is a full-time, on-site role based in or around the London Area, United Kingdom. This role focuses on delivering high-quality support and guidance to customers navigating debt, ensuring interactions are empathetic, compliant, and aligned with InDebted’s customer-centric values. Full working rights in the United Kingdom required; we're not able to sponsor a visa for this role. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Day-to-day responsibilities include managing complex customer inquiries, and resolving issues across multiple communication channels
- Providing clear explanations of options and outcomes to customers over phone and digital channels
- The specialist will collaborate with internal teams such as operations, compliance, product, and analytics to escalate cases, suggest process improvements, and ensure regional regulatory requirements are met
- The role also involves mentoring peers, contributing to best-practice playbooks
- Offering insights to enhance tools, workflows, and overall customer experience across our France and UK markets


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/indebted-customer-experience-specialist-customer-support-united-kingdom-remote-h/