# Customer Success Manager at Infinitus

- Company: Infinitus
- What the company does: The care exists. Infinitus makes sure it arrives. Infinitus handles the communication and coordination that sits between a patient and the care they need – from first contact to long-term adherence. Backed by Kleiner Perkins, a16z and GV.
- Company website: https://www.infinitus.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://jobs.ashbyhq.com/infinitus/bf48f90a-5877-48cf-afd4-fe2ccaa19fc8
- Page: https://www.1752.vc/careers/jobs/infinitus-customer-success-manager/

## About the role

Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams

## What they're looking for

- 5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields. Added plus is someone who has worked with Pharmaceutical Manufacturers
- Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion
- Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders
- Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts)
- Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams
- Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value

Tags: Customer Success