# Founding Customer Success Manager at Inlet

- Company: Inlet (YC S23)
- What the company does: AI timekeeping for legal professionals. Backed by Y Combinator.
- Company website: https://inletai.com
- Type: Startups (AI role)
- Level: Senior
- Location: US / Remote (US)
- Work setup: Remote
- Pay: $75K to $140K base salary per year (USD)
- Posted: 2026-07-13
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/inlet-2/jobs/37msxHL-founding-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/inlet-founding-customer-success-manager/

## About the role

Inlet is building AI software for law firms, starting with timekeeping. Lawyers spend hours reconstructing their work in 6-minute increments (spoiler: they don’t like doing this), and firms lose meaningful revenue when billable time slips through the cracks. Inlet helps attorneys capture more of their billable work automatically and spend less time on manual time entry, and we give firm leadership better visibility into how work is getting done. And we’re growing fast: our revenue is doubling every 3 months.

## What they're looking for

- Own pilots from kickoff through successful rollout, including user training, follow-up, issue resolution, and documenting proof of value
- Own customer success end-to-end, balancing pilots, onboarding, training, support, analytics, and playbook-building
- Lead onboarding and training sessions for attorneys, paralegals, and law firm management
- Build trusted relationships with customers and become their go-to person for questions, feedback, and support
- Monitor usage and customer health to spot adoption gaps, risks, and opportunities before they become problems
- Investigate support issues, reproduce customer problems, gather context, and work with product and engineering to get them resolved

Tags: Operations