# AlphaLab & Portfolio Operations Manager - Innovation Works, Inc. at Innovation Works

- Company: Innovation Works
- Company website: https://www.innovationworks.org/
- Type: VC firms
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-12
- Apply: https://innovationworks.applytojob.com/apply/yKaSgoedQF/AlphaLab-Portfolio-Operations-Manager-Innovation-Works-Inc
- Page: https://www.1752.vc/careers/jobs/innovation-works-alphalab-and-portfolio-operations-manager-innovation-works-inc/

## About the role

The Platform Operations Manager plays a central role in delivering an excellent experience for founders and companies across Innovation Works’ AlphaLab accelerator program and broader seed portfolio. This role reports to the Director of Accelerator Programs.

## What they're looking for

- Serve as a primary operational point of contact for companies, helping founders navigate Innovation Works programs, resources, systems, and services
- Lead onboarding for accelerator companies and newly funded portfolio companies, creating a consistent and engaging introduction to Innovation Works
- Manage company-facing help requests and route founders efficiently to the appropriate team member or resource
- Maintain strong engagement with founders throughout their experience with Innovation Works and create opportunities for companies to connect with and learn from one another
- Work with Managing Directors and Program Managers to identify recurring company needs and improve the programs and services available to founders
- 5+ years of experience in program management, operations, customer success, startup support, community management, or a related role