# VP, Support at Inspiren

- Company: Inspiren
- What the company does: Transform senior care with Inspiren's AI ecosystem. Reduce falls by 68%, increase occupancy 22%, and improve care planning. Trusted by leading communities. Backed by Insight.
- Company website: https://www.inspiren.com/
- Type: Startups
- Level: Principal and up
- Location: Remote, United States
- Work setup: Remote
- Pay: $245K to $290K base salary per year (USD)
- Posted: 2026-07-28
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/inspiren/f14657d0-1865-4c84-af3e-8f031d14f247
- Page: https://www.1752.vc/careers/jobs/inspiren-vp-support/

## About the role

Inspiren is at an inflection point. We are scaling rapidly, expanding into new businesses and adjacent markets, and raising the bar on how we proactively serve and enrich customer experiences. This is a senior leader who will define what a world-class contact center looks like for a company that sells and operates systems (hardware & software) in the senior living space, at scale.

## What they're looking for

- 10+ years in Customer Service, Contact Center Operations, Product Support Operations, or a related function, with 5+ years in a senior leadership role
- Experience building and leading support at a world-class company where hardware and software are inseparable
- Experience standing up or running contact center or call center operations, including call routing, triage, and escalation management
- A track record of implementing AI and automation into support workflows: not evaluating vendors, but shipping and operating
- Proven ability to lead a function through transformation, you have taken something that worked at one scale and rebuilt it for the next
- Strong strategic instincts, you understand the why, you use data to drive upstream change, and you know how to bring leadership along

Tags: Product Support