# Bilingual Customer Experience Specialist at Instacart

- Company: Instacart
- What the company does: Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside... Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://www.instacart.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-08-25
- Apply by: 2026-10-12
- Apply: https://instacart.careers/job/?gh_jid=8157774
- Page: https://www.1752.vc/careers/jobs/instacart-bilingual-customer-experience-specialist/

## About the role

The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.

## What they're looking for

- High school diploma or equivalent (some college or specialized training a plus)
- 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
- Fluency in Spanish, both spoken and written
- Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
- Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
- Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy

Tags: Care Customer Experience