# Customer Experience T3 Specialist at Instacart

- Company: Instacart
- What the company does: Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside... Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://www.instacart.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://instacart.careers/job/?gh_jid=8336883&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/instacart-customer-experience-t3-specialist/

## About the role

Join Instacart as a Customer Experience T3 Specialist, where you’ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living. As part of a dedicated team, you’ll help create seamless, empathetic, and impactful interactions that enhance our customers’ trust and satisfaction with Instacart’s services. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1+ years of experience in customer service or call center support, with a proven ability to handle high-pressure scenarios
- Superior communication skills, including clear and professional phone etiquette and excellent written skills
- Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android)
- A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment
- A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations
- Experience in delivery-focused customer support, particularly within delivery apps

Tags: Customer Experience & Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/instacart-customer-experience-t3-specialist/