# Senior Manager, CPG Customer Success at Instacart

- Company: Instacart
- What the company does: Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside... Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://www.instacart.com/
- Type: Startups
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://instacart.careers/job/?gh_jid=8275403&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/instacart-senior-manager-cpg-customer-success/

## About the role

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment, with demonstrated success in customer retention, expansion, and satisfaction
- Proven track record of building, scaling, and managing high-performing Customer Success teams in a fast-paced, technology-driven environment
- Experience managing complex, multi-stakeholder customer relationships with consistently high satisfaction and renewal rates
- Deep expertise in CPG and/or Retail verticals, including a strong understanding of trade promotion, consumer insights, and merchandising dynamics
- Demonstrated ability to translate complex customer needs into actionable strategies for your team and the broader organization
- Strong analytical background, including data analysis and synthesis into compelling presentations and executive-level narratives

Tags: Partnerships

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/instacart-senior-manager-cpg-customer-success/