# VP, Customer Success at InstaLILY

- Company: InstaLILY
- What the company does: Lily learns how your business works, builds the software the work needs, and runs it across the systems and agents you already use. Backed by Insight.
- Company website: https://instalily.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/instalilyai/jobs/4330610009
- Page: https://www.1752.vc/careers/jobs/instalily-vp-customer-success/

## About the role

You'll be our VP of Customer Success, extending the reach of our Chief Growth Officer as the senior InstaLILY presence across our largest customer relationships. You'll lead our customer SWAT team — the function that gets customers stood up, keeps them successful on the platform, and steps in wherever needed: pilot workshops, post-POC escalations, complex account decisions.

## What they're looking for

- 10+ years in Customer Success leadership at enterprise SaaS
- Ongoing, multi-year enterprise contracts. You've owned relationships where success is measured over years and renewals, not one-time sales
- You've moved the numbers at scale. You can point to specific gross retention, net retention, and expansion ARR you've moved across a portfolio of enterprise accounts, not just individual account wins
- Strategic and commercial. You see 2-3 moves ahead on where an account is going and know how to shape a conversation into an expansion opportunity when the timing is right
- Bring your playbook. You've built the retention and expansion motion at least once before. You can bring it, optimize what we already have, and take it further
- Pattern recognition, judgment, and mindset. You've caught things others missed on accounts, and you can help newer team members develop that same instinct

Tags: Sales and Marketing (incl Growth)