# Director, CX Strategy and Operations at Instructure

- Company: Instructure
- What the company does: Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
- Company website: https://www.instructure.com/
- Type: Startups
- Level: Principal and up
- Location: US-REMOTE
- Work setup: Remote
- Pay: $165K to $180K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/instructure/51b85ce4-ae12-49bb-bbde-be9b42b7cc72?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/instructure-director-cx-strategy-and-operations/

## About the role

You'll build and lead the function that tells us, early and accurately, which customers are getting value and which are at risk, and then make sure we act on it. As Director, CX Strategy and Operations, you'll report to and partner directly with our Chief Customer Officer, and own the signals, systems, and operating rhythm across our entire Customer Experience (CX) organization: Customer Success, Professional Services, Support, and Community. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years in operations, strategy, or analytics, with significant time leading customer success or customer experience operations at a B2B SaaS company
- Experience leading operations across more than one post-sale function, such as Customer Success, Professional Services, Support, or Community
- A track record of building or rebuilding a customer health model that predicted churn and expansion, and that leaders trusted enough to act on
- Hands-on experience putting AI or automation to work in post-sale operations, with results you can measure
- Strong data fluency. You can work in SQL or BI tools yourself, or direct data science and analytics partners with confidence
- Experience with customer success platforms, CRM, and product analytics tools, including implementing and improving them

Tags: Client Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/instructure-director-cx-strategy-and-operations/